FAQ
**Frequently Asked Questions (FAQ)**
**Q: Are ClimbKit® products safe for my cat?**
A: Absolutely! All ClimbKit® products are crafted from non-toxic, pet-safe materials and undergo rigorous quality inspections. Designed with your cat’s safety in mind, they provide hours of enjoyment without any concerns.
**Q: How long does it take to receive my order?**
A: Orders are processed within 1–3 business days. Standard shipping to Hong Kong typically takes 3–7 business days. International orders may take 7–21 business days, depending on customs and location.
**Q: Can I track my order?**
A: Yes, you can! Once your order is shipped, you will receive a tracking number via email, allowing you to monitor your package through the carrier’s website.
**Q: What if my item arrives damaged or defective?**
A: If your item arrives damaged or defective, please contact us at service@ClimbKit.shop within 7 days of receiving your order, including photos. We will promptly provide a replacement or refund.
**Q: Do you offer international shipping?**
A: Yes, we offer worldwide shipping. Please be aware that customs fees, import duties, or taxes may apply and are the responsibility of the customer.
**Q: Can I cancel or change my order?**
A: Orders can be canceled within 3 working days before shipment. After processing, cancellations are no longer possible. If you need assistance, please contact us immediately.
**Contact Information**
📞 **Phone:** +852 2677 3839
🏢 **Address:** FUNG CHEUNG GLOVE FACTORY LIMITED
15 Yip Fung Street, On Lok Tsuen, - Rm 13, 3/F, Poly Ind'l Centre, - Fanling New Territories - Hong Kong
✉️ **Email:** service@ClimbKit.shop
**Q: Are ClimbKit® products safe for my cat?**
A: Absolutely! All ClimbKit® products are crafted from non-toxic, pet-safe materials and undergo rigorous quality inspections. Designed with your cat’s safety in mind, they provide hours of enjoyment without any concerns.
**Q: How long does it take to receive my order?**
A: Orders are processed within 1–3 business days. Standard shipping to Hong Kong typically takes 3–7 business days. International orders may take 7–21 business days, depending on customs and location.
**Q: Can I track my order?**
A: Yes, you can! Once your order is shipped, you will receive a tracking number via email, allowing you to monitor your package through the carrier’s website.
**Q: What if my item arrives damaged or defective?**
A: If your item arrives damaged or defective, please contact us at service@ClimbKit.shop within 7 days of receiving your order, including photos. We will promptly provide a replacement or refund.
**Q: Do you offer international shipping?**
A: Yes, we offer worldwide shipping. Please be aware that customs fees, import duties, or taxes may apply and are the responsibility of the customer.
**Q: Can I cancel or change my order?**
A: Orders can be canceled within 3 working days before shipment. After processing, cancellations are no longer possible. If you need assistance, please contact us immediately.
**Contact Information**
📞 **Phone:** +852 2677 3839
🏢 **Address:** FUNG CHEUNG GLOVE FACTORY LIMITED
15 Yip Fung Street, On Lok Tsuen, - Rm 13, 3/F, Poly Ind'l Centre, - Fanling New Territories - Hong Kong
✉️ **Email:** service@ClimbKit.shop